Terms and Conditions of Reservation
- LAMU RETREATS Service
LAMU RETREATS offers the website www.lamuretreats.com,
which holds a directory of privately owned properties. These properties
allow us to offer our guests the very special experience of spending
their vacation in locations where local people live, with the
same rhythms of local life. These holidays give travelers the
opportunity to experience and appreciate the unique architecture,
traditions and lifestyles in the individual destinations. LAMU
RETREATS carefully selects the properties, within a set qualitative
range within which travelers can gain maximum satisfaction without
any of the possible disadvantages or discomforts due to the particular
nature of the locations. Few of the properties published on the
web site are equipped with reservation facilities and part
of our service relies on the fact that they are difficult to contact
exclusively by email but that we have other direct communication
means and representatives on the ground in Lamu who we can always
To choose a vacation in one of the properties on the www.lamuretreats.com
portal it is necessary to make an availability request for the
desired dates, by emailing a request through to the address for
that specific property or direct to email@example.com
Each property, named evocatively, is presented with photographs and descriptive text , facilities of the
property , seasons and guideline prices by season. .
On the pages of each property there is a link to the Request
Availability email that must be filled out in full in order
to ensure the maximum efficiency of the request. The Request Availability
email should include name of party, number in party DATE IN /
DATE OUT and any additional requests regarding the reservation.
If the Client wishes to request availability at more than one
property for the same time period, a Multiple Availability
Request can be made by sending your preferred dates to firstname.lastname@example.org with a list of your preferred 1st, 2nd, 3rd and 4th choice of
Retreat. This allows LAMU RETREATS to send the same request to
similar properties to that first selected thereby reducing the
effort of the Client and maximising the number of properties to
In the case that the Client is not able to find an appropriate
property, or does not have time to search in depth, a general
inquiry may be submitted to email@example.com specifying the location and desired facilities of the property,
and a selection of properties with availability for the specified
time period will be provided. LAMU RETREATS will identify a property
with the required features and provide all the information necessary
for the customer to contact the property.
The Availability Request is an obligation free request, that does
not entail any commitment on the part of the Client making the
request to the property or to LAMU RETREATS
Replies to the Availability Request will be acknowledged within
24 hours of the request by email, except in exceptional circumstances
and will be followed up with information on availability for your
requested dates as soon as LAMU RETREATS has that information
from the house owner.
A Multiple Availability Request, like a General Availability Request,
will result in one reply being sent to the Client, from LAMU RETREATS
but this may take a few days longer whilst we await replies from
each of the properties that to which the Availability Request
The exchange of information and contact between LAMU RETREATS
and the Client takes place exclusively by email therefore it is
vitally important that the correct email address is supplied by
- How to Make a Reservation
A Reservation Request may be made, subject to the Terms and Conditions
published on the property's web pages, only after the property
has confirmed availability for the requested period.
To make the reservation the Client should send an email to the
specific email address for the property relating to the reservation.
Clicking on the link on the webpage for that property will open
an a new email window that displays the email address for that
property. The Reservation email should clearly state the following
a) Name under which party is to be booked
b) Means and Time of Arrival and Departure to Lamu (Air, Boat
c) Any special requirements or information about your group (Weddings,
honeymoons, disabilities or medical conditions, dietary needs,
pregnancy or small infants etc.)
- As soon as possible LAMU RETREATS will confirm via email the
receipt of the reservation request and with all the contact details
of the guest that it has been sent to the property for the issuance
of the voucher.
The reservation must be made within 48 hours from the confirmation
of availability by the property to the client.
- Reservation Terms and Conditions
Before sending the Booking Form we strongly advise that Clients carefully read the Terms & Conditions of the service offered by LAMU RETREATS in the instructions on how to book, and of the Terms and Conditions payment policy and cancellation policies found on the web pages of the property. You are advised to take out travel insurance at the time of booking.
All personal information acquired by LAMU RETREATS will remain
confidential and any information will be used by www.lamuretreats.com only, to make availability and reservation requests.
The personal information will not be shared with any third parties
and Clients have the right to request elimination of their information
at any time.
|Service Level Guarantee
- Reservation & Payment Terms and Conditions
Customers wishing to book via www.lamuretreats.com may confirm the reservation directly with us by following the
The reservation will be accepted only upon receipt of the confirmation
of payment by bank transfer. The reservation will only be accepted
after the prior express confirmation of the availability of the
accommodation by the management of the chosen property.
The reservation will specify the exact information of the customer
reserving, the total amount of the stay [in USD] and the amount
paid as security deposit.
The reservation must be made within 72 hours of the confirmation
of availability by the management of the property otherwise the
dates will be considered by LAMU RETREATS as available for other
The total amount payable for the stay must be paid within the
time limit specified in'Conditions and Payment Policy'
As soon as possible the staff at LAMU RETREATS will communicate
via email to the Client that their details have been successfully
received and forwarded to the property, including all contact
details allowing the property to contact the guest.
- Prices and Seasons
The published prices of the property on the web site and on the
server of LAMU RETREATS are per day or per week, according to
the individual property. The minimum stay for periods during the
high and low season are defined for each property according to
the room type.
Electricity, water and final cleaning are included in the prices
except if otherwise specified on the web pages of the property.
Extra services such as 'full board' are charged by consumption.
LAMU RETREATS strongly advise that customers carefully read the
Guideline Prices for the individual property and more importantly
the QUOTE emailed to you on finalisation of your booking request.
LAMU RETREATS takes every care to ensure the prices and services
are accurate, however cannot be held responsible for any omissions
or inaccuracies found in these sections.
- Description of the Property
LAMU RETREATS takes every care in presenting the most detailed
and accurate information about the property on the web site, however
does not take responsibility for the accuracy of the descriptions.
The information on prices, cancellation penalties, check-in and
check-out times, and payment conditions are the sole responsibility
of the property who is able to modify all of the aforementioned
at any time via the Control Panel interface.
Most of the properties in the LAMU RETREATS catalogue have been
renamed with a fictional name. This is done with the express agreement
of the property owners, in order for LAMU RETREATS to guarantee
contractual services to the property owners.
- Arrival and Departure
The reception area or check-in will be at the property reserved
unless otherwise indicated in the web pages of the property, or
otherwise agreed with the property.
Information about the exact location and instructions on how to
arrive will be provided by the property immediately upon the receipt
of the voucher confirming the reservation.
A representative of the property will be present at the agreed
reception area and will accompany guests to the reserved accommodation,
will provide the guests with keys, and will supply all information
regarding the facilities of the property to the guests.
The keys will be given to the guests upon presentation of their
confirmation voucher at check-in.
The guest must also provide some form of official identification,
such as an identity card or passport.
It is very important to advise well in advance the expected arrival
time at the property, particularly if it is outside the normal
reception hours as specified in the terms and conditions pertaining
to 'Arrival and Departure' found in the web pages of the
In the case that the guest will not able to occupy the accommodation
during the period of the reservation, or that the guest arrives
late or is compelled to leave early, due to transport difficulties,
or personal reasons, it will not be possible to refund part of
the amount paid for the stay, unless otherwise specified in the
Terms and Conditions of the property reserved, as published on
the web pages of the property.
- Cancellation Penalties
The guest is able to cancel the reservation within the stated
in the Terms and Conditions of the accommodation reserved.
Any cancellation penalty will be applied according to the terms
and conditions stated on the website pages, and in particular
to cancellations made shortly before the date of check-in.
LAMU RETREATS strongly advises a careful reading of the Cancellation
Penalties supplied by LAMU RETREATS for each property to be
reserved, before the Confirmation Deposit is paid.
- Reservation Transferability
The reservation is non transferable to any other person who is
not named on the reservation.
However in the case that the guest is not able to use the reservation,
and unless otherwise specified in the Terms and Conditions of
the reserved accommodation, it is possible to transfer the reservation
to a third party, (relatives or friends) only by requesting the
issuance of a new confirmation voucher in the names of the third
party to which the reservation is to be transferred.
- Guarantees and Responsibilities of LAMU RETREATS
LAMU RETREATS acts as the intermediary for the reservation between
the guest and the property and is committed to guaranteeing maximum
speed and clarity of the exchange of information in the interests
of both parties.
For this LAMU RETREATS carefully selects properties according
a wide range of criteria to ensure the best experience for our
LAMU RETREATS is committed to managing the process of reservation
on behalf of the properties and to not request other compensation
from the customers that reserve via the LAMU RETREATS network
for the service provided.
LAMU RETREATS is committed to providing all the necessary information
for the customer who wishes to reserve with www.lamuretreats.com and to help in the process of finding a property that matches the
customer's requirements, with availability requests and information,
contact with the property and the reservation(s) itself.
For any communication, complaint, or advice on the facilities
provided by LAMU RETREATS and the properties in the catalogue,
Customer Service is available during office hours, Monday to Friday,
from 9:00 a.m. to 6 p.m. Central African Time on ++260-6-246136
or preferably via email to firstname.lastname@example.org
All personal information acquired by LAMU RETREATS will remain
confidential and any information will be used LAMU RETREATS only
to make availability and reservation requests. The personal information
will not be shared with any third parties and customers have the
right to request elimination of their information at any time.